Legal Commentary

Eliminating Coffee. That'll Fix Things.

By Patrick J. Lamb

Today's Chicago Tribune reports that in response to the economic crisis, one Chicago law firm has eliminated free coffee in one of its lobbies.  In fairness to the "leadership" of this firm, they could not have read my post from yesterday, Who Is Accountable For The Lack Of Vision?, but you can think of a better illustration of the problem of lack of leadership?  Business journals from around the globe are talking about once-in-a-century economic cataclysm, and legal commentators are talking about the need for change in the profession on an epic scale.  We are confronting the need for unprecedented change in order to survive.  So how does one law firm choose to confront this daunting challenge?  It eliminates free coffee in its 45th floor lobby.  The patient has a gunshot wound, and this firm calls in a manicurist to take care of the hangnail. 

Full post as published by In Search of Perfect Client Service on March 03, 2009 (boomark / email).