Legal Research

BEUG meeting

By Fiona Durrant

The meeting was well attended and there was good debate with some good attempt at answers by LN, even if if some felt they weren't quite as full and directed as we might have liked! Official meeting minutes will follow so below are just a few quick notes.

Training
· There are plans for more targeted practice area training
· Practice area guides are available in ten different areas, contact reps for copies

E-Learning for information professionals and CPD webinars for Lawyers

Coffee Break
- pre-recorded sessions and live 15 minute presentations
- Free
- Demonstrating LNB products and providing training on new platform

CPD Webinars www.lexisnexis.co.uk/onlinewebinars
- Live lunchtime training programmes
- Available post event as recordings
- will be eligible for CPD
- will include high profile speakers/authors
- Starting with Employment and Dispute Resolution
- Priced

Customer Service
· The 0845 number is now open 8am - 8pm to take Content and Support calls
· If you use the 01483 Platinum number this will automatically divert to the general number after hours
· They are looking at moving online and content support further up the line of options
· Plan more e-support functions for customers including
o online order/despatch history
o e-invoicing
o web chat
o improvements to bulk distribution

LNB
· Developments so far
o Improvements to alerts
o Acronymn searching on Legislation e.g. icta
o EF&P, All ER, IRLR you can browse by a subject INDEX, not just TOC, use the drop down at the top of the tree on the left-hand side
o Improvements to Is it in Force
· Developments due
o From Finder for EF&P
o Delivery management to allow you to add items to a 'folder' and print/download all items collected with a contents list
o Design upgrage to LNB (not a new platform) - due Q2 2008
§ Fewer drop downs - to bring popular functions to the fore
§ Simpler legislation search (this did look better)
§ Simpler home page
§ better customisation for client admin, to include non LNB links
§ all of the above has no effect on existing links
§ plan to give librarians prototype access and training resources

Questions / Answers

· Lexis Professional is due to be switched off June 2008 and reps will talk with customers about migration
· Charges for integration with federated search engines etc reflect costs incurred in supporting these systems
· Pricing is based on cost, investment and content
· From Legislation if you choose to find related commentary or cases from the section of an Act you get just items relevant to that section, but if you are in a specific article of an SI you get items relevant to the entire SI - this is due to the nature of the material and less info being on SIs but LN are looking at ways of making this clearer
· Usage figures only available via reps but you can choose frequency and reps are supported by a sales support team. No plans at present to have usage figures within LNB. If you have Power Invoice then this does give some data.
· FT issue came up and it was explained it was part of a trend and we'd have to pay more.

Full post as published by The BIALL Blog on October 05, 2007 (boomark / email).