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: Bodily Injury Blog

Doctors Find Value in Saying Sorry

By Edward Bills

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The University of Michigan Health System found that the number of malpractice claims filed against them has been halved, the backlog of open claims reduced, the amount of time to resolve a claim lessened and the costs per claim reduced fifty percent. The health system's risk officer said the change that brought about these benefits is the practice of apologizing when a mistake is made and offering compensation at that time. Some are skeptical of the practice, fearing that doctors' admissions of errors will be used against them in court.

Full post as published by Bodily Injury Blog on July 21, 2009 (boomark / email).

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