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: In Search of Perfect Client ServiceA court hearing with 5 attorneys
By Patrick J. Lamb
My partner just returned from court. All by his lonesome. This was a multi-party extravaganza, but one of the parties was represented by 5 attorneys. Count them--one for each finger. One for each day of the work week. How many spoke? Just one. To visualize this, raise your hand with all fingers extended. Then close all your fingers except the middle one (it was the "big shot" who spoke, after all), and you'll have a good idea of what this firm is saying to its client.
Full post as published by In Search of Perfect Client Service on February 19, 2010 (boomark / email).
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