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Corporate Governance

: Nancy Rapoport's Blogspot

Worst customer service so far.

By Nancy Rapoport

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Sirius "wins."  I tried to cancel my Sirius over the phone.  (I now have an XM radio and foolishly thought that the transfer to XM would be seamless.  Wrong.)  After being on hold for 20 minutes, I gave up.  I've sent a cancellation letter, but we'll see if Sirius honors that letter.

Why is it that companies don't realize how easy it's become for customers to broadcast their complaints to the world?

Full post as published by Nancy Rapoport's Blogspot on June 14, 2010 (boomark / email).

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