Legal Commentary

A return to the good old days? Dream on.

By Patrick J. Lamb

From the January 2010 McKinsey Quarterly:

Even though cost containment remains a high priority, many respondents worry about the sustainability of the cost reductions and are only somewhat confident that their companies are adequately prepared for even bigger cost challenges, which they expect in the coming year. These are among the findings of a survey of 300 operations and other senior executives from around the world.

                                     *             *                *              *

While the results reflect a lingering environment of uncertainty and risk in the short term, they also show that some companies are making important strategic moves in cost reduction—among them, a focus on organizational effectiveness and capability building—to position themselves advantageously for the long haul.

So, if you're sitting around wonder when the good old days will return, wrap your head around the fact that more of the same is on the way.

Full post as published by In Search of Perfect Client Service on February 22, 2010 (boomark / email).