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: Stark County Law Library Blawg"How to Lose Clients-Guaranteed"
This post was written by Tom Kane: "Everyone knows today that it is a buyers' market when it comes to legal services. One only has to pay attention to the surveys reporting that clients are dropping law firms that no longer meet their needs in terms of responsiveness, costs, communications, and otherwise fail to meet their expectations.
I ran across an article by Kimberly Alfred Rice over on the Law Practice Matters blog that identifies six ways that a law firm can chase clients away.
They include failure to:
- Provide "insights and wisdom" about he problem, not just technical legal answers;
- maintain trust, as in neglecting to provide the "complete and utter truth about a matter;"...
Full text and active links are available at the source site listed below.
Source: Legal Marketing Blog.com, 14 January 2010
Full post as published by Stark County Law Library Blawg on January 15, 2010 (boomark / email).
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